Company Overview

Date High Flyers, a luxury matchmaking service for professionals, business owners, and high-net-worth individuals, delivering personalized client experiences through expert matchmaking and relationship management.

Job Summary

Date High Flyers seeks an experienced Client Services Manager to lead client account management and matchmaking activities, enhancing client satisfaction and deepening relationships within a dynamic global team.

Responsibilities

Manage client accounts to ensure seamless service delivery and client satisfaction
Coordinate member pairings and respond to client requests to support matchmaking success
Resolve client concerns promptly and professionally to maintain trust and loyalty
Maintain and update the client database to efficiently source and select potential matches
Execute matchmaking and headhunting activities collaboratively with the team to identify ideal matches
Arrange dates at selected venues and collect client feedback to improve matchmaking processes
Engage with clients directly to strengthen relationships and enhance client retention

Preferred competencies and qualifications

Minimum of 4 years’ experience in client servicing, preferably with professional clients locally and globally
Strong listening and negotiation skills applied in client interactions
Superior command of the English language is mandatory
Experience working in a call centre environment is advantageous
Warm, professional demeanor with a commitment to delivering excellent client experiences
Skilled at managing demanding clients and resolving issues professionally

Other Information

Remuneration

Starting annual salary of $42,000 with commissions for meeting targets
Basic medical and dental benefits
Five-day work week, 10am to 7pm
Training provided by Asia's Ultimate Matchmaker

Date High Flyers International Pte. Ltd.

Client Services Manager

Client Services Manager