We are looking for a System Support Analyst for one of our clients in the commodities sector, and your scope is as follows:

Role & responsibilities:

Respond to all issues, making sure they are progressed effectively within any defined service levels
To provide 1st, 2nd, and 3rd line support at the required service levels for all IT solutions that are hosted or managed by an external vendor, with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
Constantly providing updates to the knowledge base and documenting new processes
Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
Monitoring business-critical processes and systems
Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project
Ensure that deployments are implemented in accordance with the Release and Deployment procedures
Feed change requests into the weekly CCB for approval and organise implementation where required.

Technical skills & expertise:

Experience of working in a pressurised, fast-paced environment.
Proven experience in providing quality customer service
Proven experience in delivering projects with desired results to deadlines
Strong understanding of Windows 7/10 and Active Directory, Intune, Office 365
Experience of working with and troubleshooting issues related to MS Office Suites, including Exchange client support
Must have hands-on experience with Servers, network equipment and network cabling for the role.
MCSE or significant experience working with Microsoft Operating Systems and applications is required.
Exposure to Citrix and Mobile Device Management would be preferable
ITIL – Incident, Problem, Change, and Asset Management is preferred

Neurones It Asia Pte. Ltd.