Responsibilities:

Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly
Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention
Support the Global Account Manager on strategic initiatives, data gathering, and account development activities
Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed
Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently
Handle customer queries regarding products, order status, expedites, and post-sales support
Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions
Gather customer feedback and market intelligence to inform account strategies and support sales targets
Maintain accurate records of all account activities, including contacts, orders, proposals, and follow-ups
Assist in sales forecasting, reporting, and periodic business reviews with customers and internal management
Contribute to new business opportunities within assigned accounts

Requirements:

Bachelor’s Degree in Engineering, Business, or a related field preferred
Minimum 3 years’ experience in sales/account management in the semiconductor, electronics, or industrial sector
Experience managing customer accounts, processing orders, and supporting commercial negotiations is required
Strong communication, organization, and problem-solving skills
Proficiency in CRM platforms and MS Office Suite
Customer-focused mindset and relationship-building skills
Ability to work collaboratively with global stakeholders and multifunctional teams
Results-oriented, proactive, and detail-driven
Capable of managing multiple priorities and meeting deadlines in a fast-paced environment
Need to liaise with customers and counterparts at HQ in the Netherlands, as such fluency in Dutch is required

Nts Mechatronics Singapore Pte. Ltd.