Job Responsibilities:

End-User Support & Deployment

Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
Deliver timely and effective assistance to ensure minimal disruption to business operations.

Service Desk Operations

Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users

Customer Experience and Operational Experience

Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.

Endpoint Security Monitoring

Monitor endpoint security management consoles
Escalate malware incidents promptly to contain threats and prevent network compromise.

Procurement Assistance for the Team

Support procurement processes, example prepare quotations and recommendations for approval, handle goods receipt, and certifying invoices for payment.

Application and/or Training Development for User Empowerment

Recommend and/or develop applications that improve office productivity or enable better decision making.
Prepare engaging training materials that contribute to enhancing user competency in office productivity tools and raise awareness of cybersecurity best practices.

Technology Innovation

Stay abreast of industry trends and emerging technologies.
Recommend and leverage new solutions to optimize processes and strengthen IT architecture

Qualifications / Experience:

Degree/Diploma holder in Computer Science/Information Technology or equivalent
1-2 years working experience in end user computing support and service delivery.
Good working knowledge of Asset Lifecycle Management System and Mobile Device Management software.
Good working knowledge in administrating Microsoft Office 365
Familiar with endpoint protection solutions such as McAfee, Sophos etc.
Excellent problem-solving and communication skills.
A proactive mindset with a passion for continuous learning and innovation
Ability to work independently with minimum supervision.

Yhs (Singapore) Pte Ltd