Solution Architect - SAP SuccessFactor

ROLE OVERVIEW

We are seeking a SuccessFactors Solution Architect to lead the design and delivery of a scalable, future-ready HR technology landscape for a complex ,global enterprise operating across multiple business clusters, legal entities, and joint ventures.

The role will define and drive a target-state HR architecture across multiple SAP SuccessFactors instances, legacy systems, and fragmented HR tools, enabling a transition toward an intelligent, data-driven HR operating model.

KEY RESPONSIBILITIES

1.  Enterprise HR Architecture &Transformation

•       Define end-to-end HR solution architecture across multiple SuccessFactors instances, legacy systems, and manual processes.

•       Establish a harmonised global HR architecture while accommodating regional and legal entity differences.

•       Lead architecture strategy for consolidation, simplification, and scalability across business clusters, including defining contingency integration architecture for scenarios where necessary.

•       Translate business priorities into a technology-enabledHR transformation roadmap.

2.  Multi-Instance SAP SuccessFactors Strategy

•       Assess and rationalise multiple SAP SF instances, identifying consolidation or federation opportunities.

•       Design integration and data architecture across instances and a multi-system ecosystem spanning payroll, ITSM, finance, time management, and regional HR platforms.

•       Establish standards for configuration, extensibility ,and governance.

3.  HR Process Enablement & Digitisation

•       Architect solutions to digitise and standardise HR processes across geographies and entities.

•       Enable automation, case management (ServiceNow as primary platform), and workflow modernisation, including design of SF-to-ServiceNow integration for HR service delivery.

•       Define process standards and digital service delivery models.

4.  Data, AI & Digital Experience Enablement

•       Drive HR data architecture, harmonisation, and governance to ensure high-quality, consistent data.

•       Configure and enable in-scope GenAI-assisted features including Joule (MSS quick actions), agentic frameworks, and Talent Intelligence Hub skills standardisation.

•       Establish architecture patterns for future Gen AI extension.

•       Design data models and flows to support advanced analytics and productivity insights.

5.  Integration & Ecosystem Architecture

•       Define architecture for integration across the SAP ecosystem (SF modules), non-SAP HR tools and platforms, and manual processes and legacy systems.

•       Apply SAP CPI/BTP as the primary integration middleware platform.

•       Lead selection and design of integration patterns (API, middleware, event-driven).

6.  Business Value Realization

Align architecture decisions to core business outcomes:

•       Improved HR and business productivity

•       Reduced total cost of ownership (TCO) and HR cost-per-head ratio

•       Enhanced data quality to enable digital innovation

•       Improved employee and manager experience

•       Establish KPIs and value tracking mechanisms

7.  Stakeholder & Governance Leadership

•       Work with global HR, IT, and business stakeholders across clusters and regions, including engagement with Change Advisory Board (CAB) governance processes for foundation object and structural changes.

•       Lead architecture governance, design authority, and decision-making forums.

Provide thought leadership and advisory across complex transformation programmes.

KEY REQUIREMENTS

Experience

•       10+years in HR technology, with deep SAP SuccessFactors expertise.

•       Proven experience as a Solution Architect on large-scale, global HR transformation programmes.

•       Demonstrated experience handling multi-instance SAP SF landscapes, global organisations with multiple legal entities and joint ventures, and HR operating model transformation and process digitisation.

Functional& Technical Expertise

Strong knowledge of:

•       Breadth knowledge across all in-scope SF modules: Employee Central, Compensation& Variable Pay, Recruiting, LMS, Performance & Goals, Succession &CDP, and Time Management. EC Payroll preferred but not required.

•       HR process standardisation and operating models.

•       UKG (Ultimate Kronos Group) integration architecture and data flows between UKG and SAP SuccessFactors Employee Central.

Experience with:

•       Integration architecture (SAP CPI / middleware).

•       ITSM platforms (ServiceNow) and programme / project management disciplines across large-scale HR transformation programmes.

•       Data architecture and governance.

•       HR automation and digital workflows.

Transformation& Innovation

Strong understanding of:

•       HR digital transformation trends and maturity models.

•       Application of AI/GenAI in HR (conceptual to practical).

•       SAP Joule configuration and Talent Intelligence Hub(skills standardisation) — advantageous given their inclusion in project scope.

•       Intelligent automation and emerging HR technology.

Leadership& Consulting Skills

Demonstrated ability to:

•       Translate ambiguous business challenges into structured solutions.

•       Influence senior stakeholders across geographies and functions.

. Lead cross-functional teams and decisions across multiple workstreams.

REQUIRED QUALIFICATIONS

•       SAP SuccessFactors certifications (EC, Architect, Integration).

•       SAP Activate certified or equivalent SAP implementation methodology certification.

•       Experience in highly regulated or complex global industries.

•       Exposure to M&A, carve-outs, or multi-entity harmonisation.