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FOC Technical Specialist, Facility Operations Centre , AWS
Sydney, New South Wales, AUS
full-timeOperations, IT, & Support EngineeringJob Description
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/).
The FOC Technical Specialist is responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple FOC instances. The role combines technical subject matter expertise in data centre infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the FOC operation.
The FOC Data Centre Infrastructure Operations organisation is looking for an individual with proven skills to join the Facility Operations Centre (FOC). The FOC is responsible for 24/7 monitoring of data center physical infrastructure.
The Technical Specialist may own one or more of the following program areas: training development and qualification pathways, event management quality and optimisation, or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the FOC, ensuring consistent standards, knowledge transfer, and program execution across all regions and partitions.
The FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering, controls, automation, DCEO, and data analytics teams. The role trains and supports FOC engineers in their 24/7 monitoring and alarm notification responsibilities, including implementation of site, equipment, and design-specific training exercises covering EPMS, BMS, controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, and VFDs.
The Technical Specialist will develop specific solutions, build and maintain programs that scale with the growth of the business, and collaborate with commercial teams to share knowledge and adopt best practices where applicable.
The ideal candidate will act as a subject matter expert in data centre infrastructure across various data centre designs. They will ensure overall availability and reliability meets or exceeds defined service levels. If you are passionate about the customer experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centres, this may be the role for you.
Key job responsibilities
· Operate independently with limited direct management across FOC environments.
· Act as a technical escalation point for FOC engineers and participate in an on-call rotation.
· Own and deliver one or more global FOC programs, which may include but not limited to: training development and qualification pathways, event management quality and optimisation or new site launch and colocation program delivery.
· Design, create, and launch learning content, practical assessments, workshops, web-based training, and instructor-led training programs.
· Measure and report on training health across all regions.
· Facilitate and deep dive customer-impacting events. · Serve as the FOC point of contact in the Correction of Error (COE) process. Review After Action Reports (AARs) and drive global implementation of action items.
· Locate systemic infrastructure issues using data-driven analysis to drive solutions.
· Develop, update, and maintain FOC runbooks to ensure consistent processes across all regions.
· Refine existing processes and create new standard processes for FOC engineers and Team Leads.
· Create and maintain all FOC technical documentation globally.
· Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.
· Conduct drills that are region, building, or design-specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.
· Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.
· Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders through reports, process improvements, and narratives.
· Drive ownership of organisational and team-level goals.
· Mentor and guide the career growth of FOC team members across regions.
· Work outside normal business hours to support the 24/7 operation of the FOC.
· Travel is required.
A day in the life
The FOC Technical Specialist operates across regions and clusters. Depending on the specialism, a typical day may involve reviewing event data and AARs to identify improvement opportunities, developing training content for upcoming qualification assessments, coordinating new site launch milestones with partner teams, progressing program deliverables, or collaborating with controls, DCEO, and commercial FOC teams. You will balance strategic program delivery with hands-on technical support, ensuring the FOC maintains the highest operational standards across all regions.
About the team
The Facility Operations Centre (FOC) is a support team which proactively monitors the life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, and ATSs) that provide power and cooling to the platform on a 24x7x365 basis. We support Data Centre Engineering Operations (DCEO) teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). The FOC also serves as a communications hub during both standard and emergency operations and manages planned work (MCMs).
The FOC Technical Specialist is responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple FOC instances. The role combines technical subject matter expertise in data centre infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the FOC operation.
The FOC Data Centre Infrastructure Operations organisation is looking for an individual with proven skills to join the Facility Operations Centre (FOC). The FOC is responsible for 24/7 monitoring of data center physical infrastructure.
The Technical Specialist may own one or more of the following program areas: training development and qualification pathways, event management quality and optimisation, or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the FOC, ensuring consistent standards, knowledge transfer, and program execution across all regions and partitions.
The FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering, controls, automation, DCEO, and data analytics teams. The role trains and supports FOC engineers in their 24/7 monitoring and alarm notification responsibilities, including implementation of site, equipment, and design-specific training exercises covering EPMS, BMS, controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, and VFDs.
The Technical Specialist will develop specific solutions, build and maintain programs that scale with the growth of the business, and collaborate with commercial teams to share knowledge and adopt best practices where applicable.
The ideal candidate will act as a subject matter expert in data centre infrastructure across various data centre designs. They will ensure overall availability and reliability meets or exceeds defined service levels. If you are passionate about the customer experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centres, this may be the role for you.
Key job responsibilities
· Operate independently with limited direct management across FOC environments.
· Act as a technical escalation point for FOC engineers and participate in an on-call rotation.
· Own and deliver one or more global FOC programs, which may include but not limited to: training development and qualification pathways, event management quality and optimisation or new site launch and colocation program delivery.
· Design, create, and launch learning content, practical assessments, workshops, web-based training, and instructor-led training programs.
· Measure and report on training health across all regions.
· Facilitate and deep dive customer-impacting events. · Serve as the FOC point of contact in the Correction of Error (COE) process. Review After Action Reports (AARs) and drive global implementation of action items.
· Locate systemic infrastructure issues using data-driven analysis to drive solutions.
· Develop, update, and maintain FOC runbooks to ensure consistent processes across all regions.
· Refine existing processes and create new standard processes for FOC engineers and Team Leads.
· Create and maintain all FOC technical documentation globally.
· Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.
· Conduct drills that are region, building, or design-specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.
· Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.
· Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders through reports, process improvements, and narratives.
· Drive ownership of organisational and team-level goals.
· Mentor and guide the career growth of FOC team members across regions.
· Work outside normal business hours to support the 24/7 operation of the FOC.
· Travel is required.
A day in the life
The FOC Technical Specialist operates across regions and clusters. Depending on the specialism, a typical day may involve reviewing event data and AARs to identify improvement opportunities, developing training content for upcoming qualification assessments, coordinating new site launch milestones with partner teams, progressing program deliverables, or collaborating with controls, DCEO, and commercial FOC teams. You will balance strategic program delivery with hands-on technical support, ensuring the FOC maintains the highest operational standards across all regions.
About the team
The Facility Operations Centre (FOC) is a support team which proactively monitors the life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, and ATSs) that provide power and cooling to the platform on a 24x7x365 basis. We support Data Centre Engineering Operations (DCEO) teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). The FOC also serves as a communications hub during both standard and emergency operations and manages planned work (MCMs).