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Account Manager, Veeqo
San Jose, San Jose, CRI
full-timeSales, Advertising, & Account ManagementJob Description
Do you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our exciting Seller Success function!
Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, eBay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities.
The Veeqo Seller Success Account Managers are responsible for the acquisition, onboarding, and feature adoption of smaller sellers, as well as driving incremental shipments from out-of-year sellers. They support US sellers in reaching order-to-ship ratios above 70% through product demos, guided onboarding sessions, and webinars. Seller Success helps sellers access all of the elements of the Veeqo product. Our Account Managers are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding, and being able to fix things quickly for sellers.
Account Managers are measured by shipment volume driven per portfolio of sellers, volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared, and number of potential churn contacts.
Key job responsibilities
As Seller Success Account Managers, selected candidates will play a crucial role in helping sellers maximize Veeqo's potential by providing learning sessions and strategic guidance on optimizing shipping operations. The position requires excellent communication skills, and the ability to understand sellers' business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Through this role, Account Managers directly impact sellers' success by enabling them to reduce shipping costs, prevent overselling, and streamline their fulfillment processes across all sales channels.
Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, eBay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities.
The Veeqo Seller Success Account Managers are responsible for the acquisition, onboarding, and feature adoption of smaller sellers, as well as driving incremental shipments from out-of-year sellers. They support US sellers in reaching order-to-ship ratios above 70% through product demos, guided onboarding sessions, and webinars. Seller Success helps sellers access all of the elements of the Veeqo product. Our Account Managers are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding, and being able to fix things quickly for sellers.
Account Managers are measured by shipment volume driven per portfolio of sellers, volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared, and number of potential churn contacts.
Key job responsibilities
As Seller Success Account Managers, selected candidates will play a crucial role in helping sellers maximize Veeqo's potential by providing learning sessions and strategic guidance on optimizing shipping operations. The position requires excellent communication skills, and the ability to understand sellers' business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Through this role, Account Managers directly impact sellers' success by enabling them to reduce shipping costs, prevent overselling, and streamline their fulfillment processes across all sales channels.