L1 Cloud Support Engineer

We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required.

Key Responsibilities

Monitor system health, performance, and availability across AWS and Azure

Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams

Support users with access, configuration, and environment-related queries

Maintain documentation of incidents, resolutions, and escalation processes

Collaborate with cross-functional teams across multiple projects

Ensure compliance with security and operational standards

Required Skills & Qualifications

Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)

Basic knowledge of Azure (VMs, Storage, AD, Monitor)

Familiarity with ticketing tools (e.g., ServiceNow, Jira)

Strong troubleshooting skills

Ability to handle multiple tasks concurrently

Open to shift work / on-call rotations

Preferred

Exposure to ITIL processes

Basic scripting (PowerShell, Bash, Python)