L2 Application Support Engineer

· Diploma or higher in Computer Science, Information Technology, or a related field.

· Minimum 3–5+ years of relevant experience in application support, systems support, or operations roles.

· Experiences supporting production systems in a high-availability or mission-critical environment.

· Strong hands-on experience with:

o    Application loganalysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, GoogleAnalytics, etc)

o    Linux/Unix environments

· Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).

· Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.

· Basic knowledge on REST APIs, system integrations and authentication design

· Understanding of incident, problem, and change management processes.

· Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).

· Strong analytical and troubleshooting skills.