Application Support Engineer

What You’ll Do

• Provide L2 support for production/staging systems; handleL1 escalations
• Investigate errors, alerts, performance issues &integration failures
• Perform deep‑dive troubleshooting and root cause analysis
• Work with L3, DevOps & vendors to resolve complex issues
• Monitor dashboards/logs; execute patches, fixes &config changes
• Support deployments, releases & maintenance activities
• Improve runbooks, SOPs & automation for operations
• Ensure security, compliance & proper incident documentation

What You Bring

• 3–5+ years in application/system support (mission‑critical environments)
• Strong in log analysis & monitoring tools (CloudWatch, Grafana, ELK)
• Comfortable with Linux/Unix
• Working knowledge of AWS (ECS, Lambda, S3, RDS)
• Basic SQL (MySQL/Postgres) + understanding of REST APIs