Application Engineer (Day 2 Support)

We are looking for a skilled Application Engineer (Day 2 Support) to support the day-to-day operations, stability, and performance of enterprise applications. The role focuses on incident management, system monitoring, troubleshooting, and deployment support, ensuring applications remain reliable and meet business SLAs.

Job Description:

• Provide L1 / L2 (Day 2) support for production and non-production environments
• Investigate and resolve incidents, service requests, and defects within SLA timelines
• Perform root cause analysis (RCA) and implement preventive measures
• Provide workarounds and coordinate fixes with development teams
• Monitor application health, logs, and workflows
• Proactively identify and address system performance or availability issues
• Support batch jobs, APIs, and system integrations where applicable
• Assist in application deployments across UAT, and Production
• Perform post-deployment validation and support rollback if required
• Adhere to change and release management processes
• Troubleshoot application workflows and system integrations
• Perform data validation, fixes, and basic query analysis (SQL)
• Support report generation and ad-hoc data requests
• Document issues, resolutions, and known workarounds

Job Requirements:

• Minimum 3 years’ experience in L1 / L2 application support roles.

• Familiarity with enterprise applications (web, APIs, microservices, batch jobs)
• Knowledge of SQL databases (MSSQL / Oracle)
• Exposure to application servers (e.g., IIS, Tomcat, WebSphere, JBoss)
• Strong analytical, troubleshooting, communication, and time‑management skills.
• Able to work independently and as part of a team; strong process and documentation discipline