KYB Lead

Hi! We're Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.

Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.

Why Mercuryo?

Industry Impact

Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Innovative Environment

Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 - all united in delivering outstanding user experiences.

Growth and Learning

Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there’s always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We’re remote-first, celebrating diversity across 30 countries. At Mercuryo, you’ll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About the Role:

We are looking for an experienced KYB Lead to lead merchant onboarding and business verification within Mercuryo’s rapidly growing crypto payments infrastructure.

This role sits at the center of our FinCrime operations, ensuring all merchants are onboarded with the highest level of regulatory integrity, operational efficiency, and risk awareness.

The successful candidate will be responsible for managing the KYB team, approving complex onboarding cases, maintaining strict SLA performance, and ensuring all KYB processes meet global AML and regulatory standards.

We are looking for a highly organized, operationally minded leader who thrives in fast-paced fintech environments, is deeply data-driven, and maintains an exceptional eye for detail.

Your Role:

• Lead and manage the KYB team, ensuring high standards of performance, accuracy, and accountability.
• Mentor and develop KYB analysts to maintain a high-performing operational team.
• Ensure the team consistently meets SLA targets and quality benchmarks.
• Review and approve complex KYB cases, including high-risk industries and sophisticated corporate structures.
• Ensure all onboarding processes comply with internal policies, AML frameworks, and regulatory requirements.
• Maintain rigorous quality control across all KYB reviews.
• Monitor team performance through data, reporting, and operational metrics.
• Produce regular operational reports and performance dashboards.
• Ensure processes remain efficient, scalable, and well documented.
• Continuously identify and implement process improvements.
• Ensure KYB procedures remain aligned with global AML regulations and internal risk policies.
• Support internal audits, regulatory reviews, and compliance checks.
• Stay up to date with evolving regulatory frameworks affecting crypto, fintech, and payments.
• Work closely with Compliance, Fraud, Transaction Monitoring, Customer Success, and Sales teams to ensure smooth merchant onboarding.
• Provide operational insight into merchant risk profiles and onboarding challenges.
  

What We’re Looking For:

• 5+ years experience in KYB / AML / Compliance operations.
• Previous experience managing or leading KYB teams.
• Experience within crypto, fintech, payments, or financial services.
• Strong experience onboarding high-risk merchant categories.
• Strong understanding of AML regulations and KYB frameworks.
• Experience reviewing complex corporate structures and beneficial ownership.
• Strong data-driven mindset, comfortable with reporting and performance analysis.
• Exceptional attention to detail.
• Highly organised and operationally structured.
• Ability to perform in high-volume, fast-paced environments.
• Strong decision-making and risk assessment skills.
• Excellent communication and stakeholder management skills.

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.