Job Description
Job DescriptionShow original textWe are seeking a motivated and experienced Key Account Support Manager to provide exceptional service to our institutional and prime clients in the rapidly evolving cryptocurrency sector. This role requires an individual who excels under pressure, adapts swiftly, and strives to exceed client expectations. Fluency in both Chinese and English, alongside a comprehensive understanding of cryptocurrencies, blockchain technology, and trading, is essential.Serve as the primary point of contact for high-value institutional and prime clients, ensuring a seamless trading experience.Offer expert guidance on trading activities, platform features, and technical troubleshooting.Anticipate client needs by proactively addressing potential issues before they arise.Collaborate closely with internal teams to efficiently resolve client concerns and implement enhancements based on feedback.Conduct regular check-ins to evaluate client satisfaction and nurture long-term relationships.Analyze market data and provide clients with actionable insights.Customer serviceproblem solvingPreviewJames HHR ManagerHTXReply today 1 timeChatApplyWorking LocationBeijing, ChinaPosted on 05 September 2025Explore similar jobsView more similar jobsCustomer Service Representative深圳市坤宏志远网络科技有限公司＄400[Monthly]On-site - ChinaNo Exp RequiredBachelorFull-timeJason Zhou 周永智创始人Customer Service RepresentativeHTX＄2-3K[Monthly]On-site - China1-3 Yrs ExpBachelorFull-timeJames HHR ManagerCustomer Service Representative (Vietnamese)Keyworth Prime Inc.＄1-1.5K[Monthly]On-site - CambodiaNo Exp RequiredBachelorFull-timeKeyworth Prime RecruitmentHR OfficerOffice ExecutiveUU Group Cambodia＄1-1.6K[Monthly]On-site - CambodiaFresh Graduate/StudentEdu not requiredFull-timeIver SwordVice Presiden of HRCustomer Service Representativedongfu group＄600-800[Monthly]On-site - CambodiaNo Exp RequiredHigh/Senior High SchoolFull-timehezekiah doppleHR OfficerSearchHTXOther>1000 EmployeesCryptocurrencyView jobs hiringSign In to Chat with BossSign InReport this jobBossjob Safety ReminderIf your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.Requests your ID or personal documents unnecessarilyAsks for money, deposits, guarantees, or property during the hiring processPressures you to invest or raise fundsCollects illicit