Job Description
Driving the next generation of wealth.
Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors.
But technology alone doesn’t drive progress. People do.
We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics.
What makes Nexo different?
We shape industry trends. We rethink how wealth works and build solutions that reflect that belief.
That requires a certain kind of person.
You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring analytical depth, sound judgment, and resilience - but also curiosity and the drive to keep improving.
This is an environment for people who want to lead, create, and elevate what already exists. If building what’s next excites you, you’ll feel at home at Nexo.
Official website: nexo.com
Your role:
- Acts as a secondary point of contact for select clients, ensuring smooth communication, timely follow-ups, and delivery of client requests.
- Supports Account Managers with pipeline tracking, reporting, and preparation of presentations or client materials.
- Assists with onboarding processes, documentation, and internal coordination to ensure a premium client experience.
- Maintain CRM records and capture insights from client interactions and events to feed into account strategies.
- Proactively identify opportunities for upselling or cross-selling, flagging them to the Account Managers.
- Represent the company at international events, ensuring polished and professional engagement with VIPs.
- Welcome, host, and build strong rapport with top-tier clients, making them feel valued and appreciated.
- Facilitate introductions and support strategic networking opportunities that strengthen existing relationships and open new business avenues.
- Act as a trusted point of contact for HNWIs, ensuring their requests are anticipated and addressed with discretion and professionalism.
- Collaborate with internal stakeholders (Еvents, comm, marketing) to coordinate hospitality initiatives and deliver a consistent, premium brand experience.
- Contribute directly to business development by fostering new relationships, opening doors to key prospects, and strengthening the client pipeline.
What makes you stand out:
- 3-5 years of experience in client relations, hospitality, or event management, ideally within the premium/luxury, finance, or technology sectors.
- Strong interpersonal and communication skills, with the ability to engage confidently with HNWIs and senior stakeholders.
- Excellent English language skills, complemented with an ability to adapt communication style according to the audience is a must (additional languages are a strong plus).
- 1-2 years in a sales or account management role in a Fintech or Financial services company is a plus.
- Ability to build strong relationships with customers and colleagues.
- Passion for digital assets and knowledge of developments in the decentralized finance and related crypto ecosystems is a bonus.
- A polished, professional presence combined with a personable and approachable style.
- Demonstrated experience in networking, relationship-building, and delivering exceptional client experiences.
- Highly organised and adaptable, with proven ability to manage multiple priorities in fast-paced, international environments.
- A proactive mindset, eager to contribute to business growth while upholding the highest standards of professionalism.
Nexo benefits:
- Competitive and rewarding remuneration package.
- Annual performance-based bonuses.
- Comprehensive Learning Hub for continuous growth.
- Hybrid work model: primarily office-based with scheduled home office flexibility.
- A dynamic and inspiring environment with cutting-edge projects.
- Career development opportunities in a global leader driving the next generation of wealth.
- Customizable personal benefits package.
- Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
- Free parking with a designated space, free electric bikes, and public transportation cards.
- Fresh fruits, snacks, and a well-stocked office kitchen.
- Regular department team buildings and company-wide team buildings.