Customer Success Engineer - Data

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference. As a Customer Success Engineering: AI/BA professional, you will play a crucial role in supporting analytics and AI customers. This role involves driving outcomes and long-term success, which may require collaboration and client-facing interactions to deliver solutions. Your primary responsibilities will include:

• Supporting Customers: Support analytics and AI customers to drive outcomes and long-term success.
• Driving Success: Drive outcomes and long-term success for customers, focusing on their analytics and AI needs.
• Analytics Support:

Preferred technical and professional experience

Experience working with analytics customers to drive outcomes and long-term success, focusing on their specific needs and requirements. This involves supporting customers in achieving their goals through analytics and AI solutions.

• AI Solutions: Experience with AI technologies and solutions, including implementation and support to drive customer success. This may involve collaboration with customers to understand their AI needs and deliver tailored solutions.
• Customer Engagement: Experience in client-facing interactions, delivering solutions and driving outcomes for customers. This includes collaborating with customers to understand their needs and providing support to ensure long-term success.

Technical Expertise

Experience with technical aspects of analytics and AI, including data analysis and interpretation. This involves applying technical knowledge to support customers and drive outcomes.

• Advanced Analytics Knowledge: Experience with complex analytics solutions and AI technologies to drive customer success.
• AI Implementation Skills: Ability to implement and support AI solutions, collaborating with customers to understand their needs.
• Technical Data Analysis: Applying technical knowledge to analyze and interpret data, supporting customers and driving outcomes. Hong Kong Sales Professional Hong Kong, HK