Site Reliability Engineer L7(Java, Banking, Splunk, API flows, Microservices architecture, ServiceNow, Figma designs)

Key Responsibilities

• Provide L2/L3 application and production support for business-critical applications.

• Monitor application performance and system health using industry-standard monitoring tools.

• Investigate, troubleshoot, and resolve production incidents within agreed service levels.

• Perform root cause analysis and implement preventive measures to minimize recurring issues.

• Work closely with development, infrastructure, database, and business teams to ensure smooth system operations.

• Support application deployments, releases, and change management activities.

• Analyse application logs, API transactions, and database records to identify and resolve issues.

• Manage incidents, service requests, and problem tickets through ITIL-based processes.

• Participate in on-call support and production maintenance activities as required.

• Assist with user acceptance testing (UAT), production verification, and post-release support.

• Maintain technical documentation, support procedures, and operational runbooks.

Requirements

• 7+ years of experience in Software Development with extensive experience in Java, Microservices architecture, API and ServiceNow.

• Minimum 3+ years of experience in Banking domain

• Hands-on expertise in Linux (commands, system operations)

• Good experience in Grafana and Figma designs

• Strong scripting skills experience in Shell, Python and Jython

• Experience with Monitoring Tools: Dynatrace, Splunk

• Experience in ITIL processes including Incident, Problem, and Change Management.

• Strong expertise in SQL and database troubleshooting (query optimization, performance tuning, and data analysis for incident resolution)

• Strong experience in incident management and distributed systems support , excellent troubleshooting and problem-solving skills & automation of operational tasks

• Working experience of Java (1.8+)

• Hands-on experience with Linux/Unix environments.

• Experience in AWS cloud services and cloud-based application support.

• Experience with monitoring and observability tools such as Grafana and ServiceNow.

• Strong troubleshooting and Root Cause Analysis skills.

• Experience with application monitoring, alert management, and operational support.

• Understanding of Agile and Scrum methodologies.

• Exposure to UAT coordination and stakeholder management.

• Experience working in high-availability production environments.

• Excellent communication, analytical, and problem-solving skills.

• Ability to work effectively with cross-functional and geographically distributed teams.

• Support onboarding and guidance of junior team members

• Knowledge of additional programming languages like C, C++, Go, Perl, Ruby

• Experience with performance testing tools (e.g., BlazeMeter)

• Exposure to payments or real-time transaction systems

• Understanding of DevOps and automation practices