Call Centre Agent

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via email, live chat, and other communication channels.
• Provide accurate information and appropriate resolutions to customers based on operational
• guidelines and procedures.
• Escalate cases to the relevant departments in accordance with established SOPs where
• required.
• Maintain proper documentation and records of customer interactions within the system.
• Support operational activities and administrative duties assigned by the management team.
• Meet individual and team performance indicators, including service quality and productivity
• standards.
• Handle customer concerns and complaints in a professional and service-oriented manner.
• Participate in trainings, briefings, and process updates as required.
• Open to shift work

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248