Desktop Support Engineer (Ref 26252)

Responsibilities • Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. • Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components. • Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs. • Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users. • Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list). • Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change • Provide MAC support (move, add and changes) for IT infrastructure services. • Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application • Provide desktop support for BCP and BCP exercises. • Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements • Min 2.5 years of experience in administration and support of Desktop support. • Good communication skills. • Experience with End-users computing environment and desktop support workflow. • Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP) • Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS • Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no: 12C6060