Sales Development Associate

The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive — with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge across Derive’s brand portfolio. 

 

KEY RESPONSIBILITIES 

 

Sales & Administrative Support  —  ~40% 

• Assist the DST with day-to-day administrative tasks and sales tools 

• Support outbound calls to customers and dealers as needed 

• Prepare quotes, follow-ups, and general sales correspondence 

• Help maintain customer records, CRM data, and sales documentation 

• Support cross-selling efforts across Derive’s product portfolio to help the team meet monthly quota goals 

• Answer incoming phone calls and route appropriately 

• Maintain organized records and documentation 

• Support internal communication between departments 

• Assist with data entry and tracking of sales activities 

 

Order Management & Payment Processing  —  ~30% 

• Enter customer orders accurately and efficiently into Odoo (ERP system) 

• Review, adjust, and correct orders as needed to ensure accuracy 

• Coordinate with internal departments to resolve order discrepancies 

• Monitor order status and provide timely updates to customers and team members 

• Process customer credit card and ACH payments in accordance with company procedures 

• Coordinate with accounting and web team as necessary 

• Assist with resolving payment-related issues or discrepancies 

 

Customer & Technical Support  —  ~30% 

• Respond to customer inquiries via Freshdesk, chat, email, and phone 

• Assign dealers and warehouses to the correct representative, or sell product directly to retail customers 

• Provide timely, professional, and solution-oriented assistance 

• Build strong relationships with customers, account managers, and tech support 

• Address order concerns, product questions, and account inquiries 

• Assist with tuner unlock processes and related support tasks (proprietary product activation workflow) 

• Ensure proper documentation and tracking of technical requests 

• Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.) 

• Work with internal teams to ensure timely completion of services 

 

MEASURES OF SUCCESS 

 

• Develops full working knowledge of Derive product lines and sales strategies within first 90 days 

• Contributes to the DST hitting monthly quota goals through accurate order management and cross-selling support 

• Consistently receives positive feedback from team members and customers 

• Maintains a high standard of order accuracy and low error rate 

• Handles inquiries with professionalism and resolves issues with minimal escalation 

 

REQUIREMENTS 

 

Minimum Requirements 

• 1–2 years of customer service, inside sales, or office/administrative experience 

• Strong verbal and written communication skills 

• Inbound and outbound phone experience with excellent listening skills 

• Ability to work independently and as part of a team 

• Highly organized, self-motivated, and detail-oriented 

 

Preferred Qualifications 

• Experience with Microsoft Office products (Word, Excel, Outlook) 

• Experience with CRM or ERP systems (Odoo experience a plus) 

• Familiarity with automotive or heavy duty aftermarket products 

• Experience using helpdesk platforms such as Freshdesk 

 

KEY COMPETENCIES 

 

• Customer-focused mindset with a drive to deliver outstanding service 

• Strong problem-solving skills and ability to manage competing priorities 

• High attention to detail, particularly in order and payment processing 

• Eagerness to learn product knowledge and take on new responsibilities 

• Team player with a positive attitude and professional demeanor 

• Ability to handle sensitive information with confidentiality 

• Motivation and accountability in a self-managed environment