Client Solutions Manager – Quick Service Restaurants - Global Business Solutions - Dubai

We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical. This role will partner closely with sales, advertisers, and cross-functional teams to deliver strategic media solutions that drive business growth on TikTok. The ideal candidate brings strong experience from either the QSR industry or media performance / digital advertising, with the ability to translate business goals into scalable advertising strategies.

Key Responsibilities:

• Manage and grow relationships with QSR advertisers, agencies, and key stakeholders.
• Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions.
• Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full-funnel growth goals.
• Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations.
• Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best-in-class client service.
• Provide data-driven insights and post-campaign recommendations to improve outcomes and deepen client investment.
• Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions.
• Identify opportunities to unlock incremental growth across branding and performance objectives.
• Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics.
• Communicate effectively with both Arabic- and English-speaking stakeholders across the region.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles.
• Fluent verbal and written communication skills in English and Arabic.
• Experience managing client relationships and working with cross-functional teams.
• Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent presentation, communication, and stakeholder management skills.

Preferred Qualifications:

• Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise-led businesses.
• Experience in media performance, performance marketing, or conversion-driven digital advertising.
• Strong understanding of auction-based media, campaign optimization, attribution, and measurement.
• Experience supporting enterprise or strategic accounts.
• Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales.
• Strong consultative approach with the ability to influence internal and external stakeholders.

Ideal Candidate Profile: The ideal candidate is a client-facing problem solver who combines commercial judgment, category understanding, and analytical rigor. They should be comfortable operating in a consultative environment, building trust with clients, and turning performance insights into business action. A background in either QSR or media performance is highly valued, provided the candidate can demonstrate strong strategic thinking and execution capability.

Qualifications Minimum Qualifications

• Experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles.
• High oral and written fluency in Arabic and English is required to communicate directly with clients across the KSA region, reflecting the nature of the markets this position covers.
• Experience managing client relationships and working with cross-functional teams.
• Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent presentation, communication, and stakeholder management skills.

Preferred Qualifications

• Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise-led businesses.
• Experience in media performance, performance marketing, or conversion-driven digital advertising.
• Strong understanding of auction-based media, campaign optimization, attribution, and measurement.
• Experience supporting enterprise or strategic accounts.
• Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales.
• Strong consultative approach with the ability to influence internal and external stakeholders.