Desktop Engineer

Primary Purpose This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform tech refresh on devices
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary) Qualifications
• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• possess at least one (1) of the following certifications or their equivalent:
• CompTIA A+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft MD 102

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463