Operation Manager

• Report to Head of Operations (HOO) / General Manager (GM)

DUTIES AND RESPONSIBILITIES: Operations

• Led a team of Area Managers in achieving sales targets and overall performance of outlets.

• Provide guidance to Area Managers to maintain smooth daily operations of the Foodcourts and Coffeeshops.

• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

• Ensure outlets adhere to NEA, SFA and Civil Defense requirements and be present for outlet inspection and any to ensure that follow-up actions are completed duly.

• Liaise with landlords on building matters, joint promotions and events.

• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rentals from tenants

• Oversee lease agreement renewal, negotiation and follow-up on terms of lease with stall tenants.

• Responsible for sourcing of and maintenance of qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled.

• Propose activities according to market needs.

• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimize credit losses.

• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate.

• To recommend and be lead improvement program of outlets.

• To be able to lead new, large renovation and facelift projects.

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated region.

• Work with senior management and financial team on outlets’ budgets.

• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management.

• Provide solutions to improve the bottom line to outlet’s Profit and Loss.

• Maintain and improve established quality and service standards.

• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations.

• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

• Ensure selling prices of stalls according to agreements.

• Assess and provide evaluation of stall tenants' performance.

• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

• Conduct weekly and monthly outlet’s meeting.

• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

• Handle disciplinary issues, grievances, disputes and work tension among the team.

• Handles the termination procedures as per company’s guideline.

• Effectively communicate company policies and procedures to team members, and stall tenant etc.

• Accountable for outlet float money, petty cash and daily sales collection.

• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.

• Timely submission of outlet reports.

• Prepare and submit monthly reports to Senior Management.

• Ensure proper cost control on all expenses according to budget.

• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

• Any other assigned tasks by management.

Job Requirements:

• Minimum Degree/Diploma from a recognized institution in any discipline.

• Minimum 5 years of business development/leasing experience in a senior management role, preferably in, food, retail service or FMCG sector.

• Previous work experience with statutory boards and knowledge of F&B operations an advantage.

• Possess solid presentation skills, proficient in MS Office applications.

• Able to facilitate and orchestrate resources cross functionally to support business development activities.

• Strong negotiating skills and knowledge of lease document, terms and process.

• Highly motivated team player with acute business sense and analytical mind.

• Good command of spoken and written English and Mandarin (in order to liaise with the English & Mandarin speaking associates).

• Experience in leasing, tendering for tenancy a must.

• Possesses design/high level marketing background would have added advantage.

• Decisive, visionary with the ability in balancing tactical and strategic issues.

• Demonstrated ability to create and maintain strong business relationships.

• Proven ability to adapt and manage effectively in faced paced changing environment.

• Experience in planning, assessing and implementing change.

• Solid business acumen accompanied by interpersonal savvy.

• Team oriented leadership skills.

• Manage multiple priorities, result-oriented and possess an entrepreneurial management style.

• Superior communication, presentation and analytical skills.

• Able to read, analyze and interpret business journals, financial and operational reports, lease agreements and legal documents