Service Manager

Core Identity and Role

• Position Overview: A customer service and aftersales leadership role managing front desk operations and service advisor teams.

• Operational Focus: Ensures smooth service operations, customer satisfaction, and efficient vehicle servicing processes.

• Work Environment: Customer-facing automotive aftersales environment with responsibility for daily service coordination.

• Stakeholder Interaction: Works closely with customers, service advisors, workshop teams, and aftersales departments.

Key Technical Functions

• Front Desk & Service Operations:
  Manage service bookings, vehicle intake, job coordination, and customer handovers.

• Customer Experience Management:
  Handle customer feedback, complaints, and escalations to maintain high satisfaction levels.

• Team Leadership:
  Lead and supervise service advisors and front-line service teams.

• Performance Monitoring:
  Track service KPIs including customer satisfaction, retention, and advisor productivity.

Required Qualifications

• Experience:
  Minimum 5–10 years of experience in automotive aftersales or customer service.

• Leadership Background:
  Experience managing service advisors or customer-facing teams.

• Core Skills:

  • Strong communication and customer management skills

  • Team leadership and operational coordination

  • Ability to manage service delivery and customer expectations
    

If you believe you fit the requirements for the role, please click "Apply Now" or drop an email directly quoting the job title. 

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only. 

Know someone who would be a great fit for this role? Refer them to us and get rewarded. 

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, veteran status, disability, or any other protected class. 

Please send in your resume to : 

[email protected] 

Darren Lian 

Cornerstone Global Partners 

License Number: 19C9859