Customer Relations Manager

Job Responsibilities

• Manage and maintain strong relationships with clients and customers

• Handle customer inquiries, feedback, and complaints in a professional and timely manner

• Develop customer service strategies to improve client satisfaction and retention

• Monitor customer experience and identify areas for service improvement

• Coordinate with internal departments to ensure smooth service delivery

• Build long-term partnerships with key clients and stakeholders

• Prepare customer service reports and performance analysis

• Conduct regular follow-ups with clients to maintain engagement and satisfaction

• Train and guide customer service staff on best practices and service standards

• Support business development initiatives through excellent client relationship management

Requirements

• Diploma or Degree in Business, Communications, Marketing, or related field

• Minimum 3–5 years of experience in customer service or client relationship management

• Strong communication and interpersonal skills

• Excellent problem-solving and conflict resolution abilities

• Ability to manage multiple clients and priorities effectively

• Proficiency in Microsoft Office and CRM systems

• Strong organisational and leadership skills

• Ability to work independently and collaboratively in a fast-paced environment