IT Support Specialist

Join our team as an IT Support Specialist, providing Level 1 & 2 IT support, troubleshooting hardware, software, and network issues, and supporting with devices and video conferencing. You will manage onboarding/offboarding, service tickets, and basic infrastructure support to keep daily operations running smoothly. Your Main Tasks ·       Serve as the primary IT contact for the Singapore and Shanghai offices. ·       Provide Level 1 & 2 IT support to end users, ensuring smooth operation of desktops, laptops, printers, mobile devices, networks, and videoconferencing systems. ·       Perform onsite and remote troubleshooting to resolve hardware, software, and application issues. ·       Handle IT onboarding and offboarding, including user account setup, laptop preparation, and access removal. ·       Install, configure, and rebuild PCs, laptops, and standard applications (e.g. Office, Outlook, Microsoft Teams) ·       Conduct daily system and meeting room health checks and provide standby support for meetings. ·       Manage IT support requests via the IT service ticketing system, ensuring timely resolution and escalation when required. ·       Escalate complex technical issues to external vendors or higher-level support teams as needed. ·       Assist with IT procurement, vendor coordination, asset inventory, and leasing management. ·       Perform basic server and network administration, including user management, permissions, and security tasks. ·       Support and maintain virtual environments, including virtual desktops and VMware ESXi servers. ·       Participate in IT infrastructure upgrade and improvement projects. ·       Maintain and update technical documentation and support procedures. Your Profile ·       Diploma or Degree in Information Technology, Computer Science, or related field ·       At least 2–3 years of hands-on experience in IT support or service desk (Level 1 & 2) ·       Wide technical understanding of the various hardware, software and networking including windows servers and VMware virtual infrastructure. ·       Able to work independently and in a team. ·       Good communication and interpersonal skills, along with patience and a positive attitude. ·       Bilingual in English and Mandarin What we offer

• Global training and travel Opportunities

• Annual Wage Supplement (AWS) and Variable bonus

• Flexible working hours

• Career Development opportunities

• Insurance, medical and dental Benefits