Analyst, Corporate Account Services, IBG Operations (IBGO), Group COO (WD84252)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation.In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through multiple banking delivery channels.

Responsibilities

• Review account opening documents & perform account opening for various clients from different organizational types and locations; 

• Ensure customer records are properly created and updated; 

• Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure

• Comply with external and internal compliance and regulatory requirements, including Bank’s approaches as well as customer acceptance requirements;

• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;   

• Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;

• Attending to email and teams enquiries from BUs and CORE teams; 

• Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from BU and other units / parties within benchmark;

• Participate in process improvement events; 

• Participate in Digital Platform (Corporate PayNow, SGQR) initiatives and support enhancements or change of system.

• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements.

• Accept any Ad-hoc duties when assigned 

Requirements

• Bachelor’s Degree in any field with minimum 3 years of work experience in the Banking industry

• Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS

• A good team player and the ability to work independently under minimal supervision

• Good written and oral communication skills with computer proficiency in Microsoft Office –Word, Excel & PowerPoint

• Meticulous with an eye for detail, organized with good problem-solving skills

• Work Location : DBS Asia Hub (Changi)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievement