Application Support

IT CONSULTANT / DEVELOPER Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support. We are looking to hire one IT CONSULTANT for a DEVELOPER role in an Application Support Team. This is more than just a developer role and an opportunity to grow, collaborate, and contribute meaningfully to a high-impact global business. Responsibilities

• As an IT CONSULTANT / DEVELOPER, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:

• Investigating and resolving user-reported incidents using established workflows and ticketing systems, delivering Level 1, 2 and 3 support

• Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently

• Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times

Experience:

• Minimum 2 years relevant experience working in an application production support team.

• Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS,

• Good to have – experience in Azure and Kafka.

Education & Certifications:

• Bachelor’s Degree in Computer Science or a technology-related field.

• ITIL Foundation certification (good to have, not mandatory)

Personal characteristics:

• Strong English verbal and written communication skills.

• Good work attitude.

• Fast learner and able to quickly understand complex systems.

• Able to work fast to address user issues quickly and accurately.

• Quality conscious.

• Strong sense of responsibility, accountability, and customer service.