Client Service Executive (Bank I West I Up to 4.5k)

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• West Location

The Job

• Act as the main contact point for clients on all custody-related operational matters
• Ensure high service quality and consistent client experience
• Work closely with Operations to meet all Service Level Agreements (SLAs)
• Understand client requirements and ensure compliance with service standard
• Maintain regular communication with clients to gather service feedback
• Represent the client’s perspective internally and drive issue resolution
• Handle client queries promptly with accurate responses
• Monitor global/regional market and regulatory changes and prepare news updates
• Send timely client communications such as bulletins, questionnaires, and operational notice
• Escalate issues to relevant Unit Heads when required

The Talent

• Comfortable liaising with clients over the phone
• Strong attention to detail and meticulous
• Strong communication skills with a proactive, client‑focused mindset
• Positive learning attitude

Next Steps

• Send your resume to [email protected]
• Email Topic: Client Service

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923