IT Support Executive (5 Days)

Role Overview We are looking for a hands-on IT Support Executive to support office operations, retail outlets, and digital platforms. This role offers a broad scope, combining IT support, POS and system support, e‑commerce operations, and marketing assistance within a fast‑paced retail and F&B environment.

Working Location: Clementi, Singapore Working Hours: Monday - Friday, 9AM - 6PM

Key Responsibilities IT Support & Systems

• Provide day-to-day IT support, including hardware and software troubleshooting.

• Perform routine security checks, antivirus updates, and system diagnostics.

• Act as the Data Protection Officer (PDPA-related duties).

• Maintain IT documentation, including PC inventory and system/network diagrams.

• Assist with procurement of IT equipment and accessories.

• Conduct basic IT security awareness and user training.

• Handle ad-hoc IT-related tasks as assigned.

POS & Inventory Systems

• Support the implementation, maintenance, and troubleshooting of POS, e‑commerce, and inventory systems.

• Coordinate with external solution vendors on system enhancements and issue resolution.

E‑Commerce & Customer Support

• Maintain and update e‑commerce product listings.

• Respond to customer and supplier enquiries via email, phone, and social media platforms.

• Support order processing, delivery coordination, and liaise with internal kitchen/packing teams when required.

Marketing & Promotion Support (Approx. 50%)

• Assist in planning and executing marketing promotions with suppliers and outlet teams.

• Prepare POP materials, price cards, menus, and promotional materials.

• Support website and social media content updates.

• Conduct basic market research and propose new products or suppliers.

• Explore and support digital marketing and online advertising initiatives.

Reporting & Outlet Support

• Assist in preparing monthly sales and performance reports (retail, dining, delivery, promotions).

• Conduct outlet visits and prepare visit reports when required.

Job Requirements

• Minimum 1 year of IT Support experience.

• ITE or Diploma qualification is acceptable.

• Basic knowledge of POS systems, inventory systems, and e‑commerce platforms.

• Experience with Microsoft LS, Business Central, and SharePoint is highly preferred.

• Experience supporting system migration or coordinating with system vendors is an advantage.

• Proficient in Microsoft Office.

• Comfortable communicating with outlet managers, suppliers, and internal teams.

• Willing to travel to outlets when required.

• Self‑motivated, adaptable, and able to manage multiple responsibilities independently.

📩 Interested? Apply now or message me for a confidential discussion. Only shortlisted candidates will be contacted. Ng Siew Thien JAC Recruitment Pte. Ltd. EA Licence No. 90C3026 | EA Reg. No. R22107842