QUALITY ASSURANCE MANAGER

RESPONSIBILITY
Responsible for leading and managing the Quality Management System and overseeing QA operations within a manufacturing environment. Act as the Management Representative (QMR) and plays a key role in driving quality excellence, compliance, and continuous improvement across the organization.

Quality Management System (QMS) &Compliance

• Serve as Management Representative (QMR) for the ISO 9001 Quality Management System
• Ensure compliance with ISO 9001, customer specifications, and applicable regulatory requirements
• Drive continuous improvement of the QMS aligned with business objectives
• Oversee control, revision, and implementation of Quality Manuals, SOPs, work instructions, and records.
• Drive audit readiness culture across all departments

Audit & Certification Management

• Plan and lead internal audits to ensure compliance and effectiveness of QMS
• Manage external audits (ISO certification bodies, customers, regulatory audits)
• Ensure timely closure of audit findings and non-conformities
• Maintain proper audit documentation and compliance records

Manufacturing Quality Assurance & Process Control

• Establish and monitor in-process and final inspection standards
• Ensure raw materials, productions processes and finished goods meet defined specifications
• Collaborate with Production to improve process capability and reduce variation
• Implement Statistical Process Control (SPC) and quality tools

Supplier Quality Management

• Develop supplier qualification and performance evaluation programs
• Conduct supplier audits and performance reviews
• Work with Procurement to resolve supplier-related quality issues
• Define incoming quality control standards and acceptance criteria

Customer Quality & Complaint Handling

• Lead investigation of customer complaints, returns, and product non-conformance
• Perform root cause analysis (e.g. Fishbone, 5 Whys)
• Implement and monitor Corrective and Preventive Actions (CAPA)
• Interface directly with key customers on quality-related issues and audits
• Track customer satisfaction and implement improvement plans

Quality Data, Reporting & KPIs

• Establish and track quality KPIs (defect rates, scrap rates, customer complaints, supplier performance)
• Analyze trends and drive data-based improvements
• Prepare monthly and quarterly reports for management review
• Highlight risks, opportunities, and performance insights

Team Leadership & Capability Development

• Lead, coach, and develop QA/QC team members
• Manage manpower planning and resource allocation
• Identify skills gaps and implement training programs

Continuous Improvement & Operational Excellence

• Drive initiatives such as Lean Manufacturing, Six Sigma, and Kaizen
• Support digitalization and automation in quality processes

Cross-Functional & Stakeholder Management

• Collaborate with Production, Operations Service and Supply Chain on quality-related improvements
• Support new product development (NPI) by ensuring quality standards are defined and met\
• Act as liaison with certification bodies, auditors and customers
• Conduct and participate in management review meetings and strategic planning

REQUIREMENT

• Degree / Diploma in Engineering or related field
• Minimum3-5 years of experience in Quality Assurance within manufacturing
• Strong knowledge of ISO 9001 and audit processes
• Experience with quality tools (CAPA, etc.)
• Leadership and team management skills
• Strong analytical and problem-solving abilities