Customer Service Officer ( 8-mth contract | Facility booking | Central Region)

About the Role
You will support customers in making and managing bookings for sports facilities. This is a customer-facing role where you handle enquiries promptly, follow booking terms and conditions, and ensure successful end-to-end booking processing.

Key Responsibilities

• Assist customers with enquiries on sports facility bookings (email/mailbox follow-up)

• Ensure customers adhere to booking terms and conditions and support timely payment follow-up

• Attend to users’ feedback, queries, quotation requests, and complaints

• Follow through booking requests end-to-end, from enquiry to completion

• Analyse and prepare booking reports when required

• Support user administration and system testing for the mobile application

• Provide additional operational support to the team when required

Job Requirements

• Diploma qualification

• Minimum 2 years of customer service experience

• Proficient in Microsoft Office and Excel

• Good writing and communication skills

• Prior experience with facility bookings is preferred
  
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  Int Ref: JL - JO 28835

  Xu Jia Ling

  (Reg No.: R25159057)

  BGC Group Pte Ltd (Outsourcing)

  EA 05C3053