-NEW- 12 Months Customer Service, Digital Ambassador (Foreign Bank)

Job Responsibilities:

·       Assist customers with inquiries related to banking products, services, and digital banking platforms.

·       Provide guidance on self-service banking channels, including mobile banking applications, online banking platforms, and ATMs.

·       Troubleshoot common digital banking issues and escalate complex cases to the appropriate teams when required.

·       Deliver prompt, professional, and customer-centric service to enhance customer satisfaction.

·       Proactively engage customers to understand their banking needs and recommend suitable digital solutions.

·       Educate customers on the features, benefits, and usage of digital banking services and cashless payment options.

·       Support customers in the setup, registration, and onboarding of digital banking services.

·       Promote the adoption of digital and self-service channels to improve convenience and banking efficiency.

·       Maintain up-to-date knowledge of banking products, services, and digital offerings.

·       Communicate new features, enhancements, and updates effectively to customers.

·       Recommend appropriate banking solutions based on customers' needs and preferences.

·       Build and maintain strong customer relationships through proactive engagement and quality service delivery.

·       Gather customer feedback on digital services and contribute recommendations for process and service improvements.

·       Identify opportunities to introduce relevant banking products and services and refer customers to specialist teams where appropriate.

·       Participate in ongoing training and development programs to enhance product knowledge and digital proficiency.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 1year of customer service experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117