-NEW- Perm Assistant Manager, Customer Service & Marketing (Financial Industry)

Job Responsibilities:

·       Managed customer interactions across digital and telephonic channels, delivering responsive and professional support while effectively resolving inquiries and escalated issues.

·       Analyzed complex cases and maintained accurate documentation of customer engagements in compliance with operational standards and internal procedures.

·       Coordinated day-to-day operational processes to support service excellence and achieve team performance objectives.

·       Conducted market and merchant research to identify partnership opportunities and initiatives to enhance business growth and transaction activity.

·       Partnered with merchants to plan and execute promotional campaigns and value-added initiatives to strengthen customer engagement.

·       Served as the primary liaison between local teams and Tokyo headquarters, ensuring seamless communication and alignment across stakeholders.

·       Translated business proposals, marketing materials, and technical documentation into Japanese to maintain messaging consistency and business accuracy.

·       Facilitated effective internal and external communications by providing timely updates on services, initiatives, and operational changes.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 3year of relevant experience

·       Proficiency in Japanese is a must (To liaise with Japanese-speaking stakeholders and clients)

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117