Operations Officer (Cross Border Trucking)

• Takes bookings from customers for export &import cross-border trucking shipments.

• Handles customer services, complaints and process paper documentation.

• Applies for local & overseas customs permits for cross-border trucking.

• Coordinates customers’ inquiries and requests.

• Attends to problems and customers’ complaints.

• Attends to delivery of goods as and when they arrive.

• Ensures that the cargoes are delivered according to customers’ requirements.

• Updates receiving and delivery status of cargoes promptly in UFS.

• Prepares road delivery reports for customers.

• Liaise and coordinates with KWE overseas offices on cross-border delivery schedules.

• Prepares invoices to customers.

Job Requirements:

• 2 years of experience in cross-border operations, trucking and customs documentation is a plus but not necessary.

• Computer literate.

• Good team player