Senior/ Sales Operations Executive

Company Overview / Employee Value Proposition

Princeton Pharmacy is a leading medical supplier to the marine and shipping industry in one of the busiest ports in the world, Singapore. Reputed for professionalism, reliability, and service excellence, the company serves shipping companies, chandlers, agents, oil rigs, aircrafts, and diving companies. It supplies and delivers medicines, surgical equipment, surgical consumables, first aid products, and rehabilitation equipment to ships and supports the setup and maintenance of Medical Chests. Princeton Pharmacy is certified with Good Distribution Practice (GDP) and Good Distribution Practice for Medical Devices (GDPMDS).

Job Summary

The Sales Operations Executive is responsible for managing customer enquiries, preparing accurate quotations, and ensuring timely fulfillment of customer orders to support business growth and customer satisfaction.

Responsibilities

• Respond promptly to customer enquiries across multiple channels to provide accurate information and solutions
• Prepare detailed quotations based on customer requests received via phone, email and fax to facilitate sales conversion
• Source and confirm stock availability to meet customer demands efficiently
• Organize and maintain quotation records to ensure accurate documentation and easy retrieval
• Assist in creating and managing new customer accounts to expand the customer base
• Receive and verify customer purchase orders against quotations, converting them into sales orders to ensure order accuracy
• Coordinate the export process of goods to overseas customers, ensuring compliance with relevant regulations
• Print and process Medical Chest certificates to support customer compliance requirements
• Liaise with Maritime Port Authority of Singapore (MPA) for certificate endorsement.
• Produce special product labels as required by customers to meet specific product identification needs
• Manage Controlled Drugs orders by printing signed orders and following up to collect signed confirmations from customers
• Collaborate with internal departments to arrange collection of expired goods from customers and prepare disposal certificates to ensure safety and compliance.
• Address customer enquiries regarding product requirements and logistical arrangements to enhance service delivery
• Handle customer feedback and complaints related to products and delivery, resolving issues to maintain customer satisfaction

Required competencies and certifications

• Diploma or higher qualification in a related field
• Computer literacy to manage digital documentation and communication effectively

Preferred competencies and qualifications

• Qualification in Pharmaceutical Science and/or prior experience with pharmaceutical products or medical devices to enhance product knowledge and customer support
• Strong customer service skills demonstrated through effective communication and problem resolution
• Good organizational skills to manage multiple tasks and maintain accurate records
• Ability to work 5.5 days per week with alternate Saturdays off, demonstrating commitment and flexibility
• Responsible, committed, and able to collaborate effectively as a team player