Service Consultant (Ducati / Harley-Davidson)

Responsibilities

• Advise appropriate service/repair requirements to meet customers’ needs
• Act as a key communication link between customers, workshop and parts department to assure responsiveness
• Monitor job progress and update customers on repair status
• Manage service documentation (repair orders, quotations, invoices, warranty claims, inspection reports)
• Any other tasks as assigned by manager

Requirements

• Minimum NITEC in Automotive Technology
• Good knowledge of motorcycle components
• Good interpersonal skills and ability to build strong client relationships
• Possess a valid class 2 driving licence