Analysis IT Services | Tanjong Pagar | Up to $5400/mth

Job Duties

• Manage the delivery of IT services and ensure service levels and customer satisfaction targets are achieved
• Oversee service desk operations and monitor service requests, incidents, system changes, and enhancements
• Coordinate with vendors and maintenance partners on IT infrastructure, system support, and incident resolution
• Monitor system performance, service availability, and operational risks
• Support hardware and software lifecycle management, including maintenance planning and upgrades
• Ensure compliance with IT policies, operational standards, and audit requirements
• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises
• Support IT projects and collaborate with stakeholders to ensure timely delivery of initiatives
• Recommend and implement process improvements to enhance operational efficiency and service quality
• Provide after-hours support when required for critical incidents or system downtime

Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or related disciplines
• Minimum 3 years of experience in IT Operations, Service Delivery, Infrastructure Support, or Service Desk Management
• Familiarity with IT service management practices and system operations
• Knowledge of ITIL, ServiceNow, or PMP methodologies will be an advantage
• Strong analytical, troubleshooting, and problem-solving skills

Interested Applicants, Please click apply now or Whatsapp to +65 8792 4136

Ellen Lee Wei Xin
R2198644
Revup Proservices Pte Ltd
EA.24C2366