Customer Service Executive

Job Summary

We are looking for a customer-oriented and proactive Customer Service Executive to support our daily operations. The candidate will be responsible for handling client inquiries, maintaining customer relationships, and ensuring a smooth and professional service experience across all touchpoints.

Key Responsibilities

1. Customer Support

• Handle customer inquiries via phone, WhatsApp, email, and social media platforms
• Provide accurate information on company services (e.g., immigration, study abroad, work pass applications)
• Follow up with customers and ensure timely response to all requests

2. Client Relationship Management

• Build and maintain strong relationships with clients
• Track customer progress and update service status regularly
• Handle customer feedback and resolve issues in a professional manner

3. Case Coordination

• Assist in managing customer cases and documentation
• Coordinate with internal teams (sales, operations, consultants)
• Ensure smooth execution of services and timely delivery

4. Data & Reporting

• Maintain accurate customer records in CRM systems
• Update customer database and track service progress
• Prepare basic reports on customer inquiries and service performance

5. Administrative Support

• Assist with scheduling appointments and consultations
• Support general administrative and coordination tasks
• Ensure proper documentation and filing

Requirements

Education & Experience

• Minimum Diploma or equivalent
• 1–3 years of experience in customer service, admin, or client-facing roles
• Experience in immigration, education, recruitment, or service industry is a plus

Skills & Competencies

• Strong communication and interpersonal skills
• Patient, responsible, and customer-oriented
• Good organizational and multitasking abilities
• Able to work independently and in a team

Preferred Qualifications

• Bilingual in English and Chinese (to handle Chinese-speaking clients)
• Familiar with CRM systems and digital communication tools
• Experience handling high-volume customer inquiries