IT Support Executive

Company Overview

NEW GOLDEN SEA SHIPPING PTE. LTD. (COSCO SHIPPING LINES SOUTHEAST ASIA BRANCH)

Job Summary

Provide comprehensive IT support including end-user assistance, hardware installation, and vendor coordination to ensure seamless technology operations in a Windows-based environment.

Responsibilities

• Deliver end-user support for computers, mobile devices, software, and applications to resolve technical issues promptly
• Manage user accounts by creating and maintaining email and system access to ensure secure and efficient user onboarding
• Install, maintain, and troubleshoot workstations, laptops, and printers within a Windows-based environment to minimize downtime
• Support video and audio conferencing systems to facilitate effective communication across teams
• Maintain accurate IT stock and asset lists to ensure proper inventory management and resource allocation
• Coordinate with vendors to manage IT services and resolve external technical issues efficiently
• Respond to ad-hoc IT service requests from management to support business needs flexibly

Required competencies and certifications

• Diploma in Information Technology or equivalent IT-related experience
• Proficiency in Microsoft Windows 7 and 10 operating systems and Microsoft Office applications

Preferred competencies and qualifications

• Experience in a desktop support role to enhance troubleshooting and user support effectiveness
• Familiarity with Server and Active Directory services to support network and user management
• Demonstrated willingness to learn and collaborate effectively within a team environment