Programme Management Support Executive

Job Scope

• Manage end-to-end administration and coordination of training programmes, including course registration, confirmation, attendance tracking, evaluations, withdrawals, and cancellations.
• Liaise with training providers, participants, and stakeholders to resolve training-related queries and ensure smooth programme delivery.
• Process and verify invoices, training records, and supporting documentation accurately and within timelines.
• Maintain learning management system records, user accounts, and monitor completion of mandatory e-learning programmes.
• Extract, consolidate, and prepare reports using Excel, including data analysis and reporting for management review.
• Create and disseminate email communications, programme announcements, and registration notices using Canva or PowerPoint.
• Manage shared email inboxes and respond to enquiries in a timely and professional manner.
• Coordinate training logistics, including venue bookings, room setup, participant arrangements, and refreshments.
• Maintain proper documentation and recommend process improvements to enhance operational efficiency and service delivery.

Requirements

• Diploma, GCE A-Level, or equivalent qualification.
• At least 5 years of experience in administrative, programme coordination, training administration, or operations support roles.
• Strong communication, customer service, and stakeholder management skills.
• Able to manage multiple priorities and work effectively under tight deadlines.
• Proficient in Microsoft Office applications, especially Excel (VLOOKUP, Pivot Tables), Word, and PowerPoint.
• Familiar with Microsoft Teams, Zoom, and other digital workplace tools.
• Experience using HR, Learning Management, Workday, or similar enterprise systems.
• Experience creating simple communications or marketing materials using Canva or PowerPoint.
• Self-motivated, detail-oriented, and able to work both independently and as part of a team.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411