Customer Service Supervisor | Up to $3300

We are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You will play a key role in ensuring excellent customer experience, managing service operations, and driving continuous improvement in processes and team performance.

What You’ll Do

• Lead, coach, and supervise a team of Customer Service Officers

• Monitor KPIs, workload distribution, and service quality standards

• Handle complex customer inquiries across multiple channels

• Oversee order processing, amendments, and cancellations

• Manage escalations and resolve customer issues effectively

• Support CRM accuracy and maintain proper documentation

• Analyse performance data and prepare reports for management

• Identify and implement process improvements

• Support training and development of team members

• Collaborate with internal teams to ensure smooth operations

What You Bring

• Diploma in Business or related field

• Minimum 5 years of customer service experience, including 2 years in a supervisory role

• Strong leadership and team management skills

• Experience in KPI tracking, reporting, and data analysis

• Proficiency in SAP, CRM systems, and Microsoft Office

• Strong problem-solving and communication skills

• Bilingual communication skills preferred

• Ability to work independently in a fast-paced environment

• Organised, proactive, and detail-oriented approach
  

Shortlisted candidates will be contacted.

Jeremiah Lim (R22106910)

CREW by HRnet | HRnet Ventures Pte Ltd 

EA24C2435