Process Specialist

Job Summary We are looking for a CRM Process Specialist (D365 CRM / SAP Integration) to support the implementation, optimization, and digitalization of customer-facing business processes across regional operations. This role will focus on Microsoft Dynamics 365 CRM projects while working closely with the internal SAP S/4HANA team to ensure smooth integration between CRM and ERP business processes. Responsibilities · Gather, analyze, and document business requirements related to Microsoft Dynamics 365 CRM projects. · Configure and support D365 CRM functions and workflows based on business and operational requirements. · Support the digitalization and optimization of sales, customer service, and related business processes. · Conduct system testing, user training, go-live support, and post-implementation enhancement activities. · Prepare project documentation including business requirement documents, functional specifications, user manuals, and training materials. · Work closely with internal SAP S/4HANA teams to support CRM and ERP business process integration. · Coordinate cross-system business processes and data flows related to customers, sales orders, products, and pricing information. · Collaborate with business users, SAP teams, and external vendors to ensure successful project delivery. · Participate in regional digital transformation and enterprise system optimization initiatives. Requirements · Bachelor’s degree in Information Systems, Computer Science, Business Administration, Supply Chain, or related disciplines. · Minimum 2 years of hands-on experience in Microsoft Dynamics 365 CRM implementation or support projects. · Familiar with business processes related to sales, customer management, customer service, and order processing. · Strong business process analysis, requirement gathering, and stakeholder communication skills. · Experience in CRM configuration, workflow setup, testing, and user support. · Experience working with ERP systems or SAP-related projects is preferred. Knowledge of SAP SD or Order-to-Cash (O2C) processes will be an advantage. · Experience in manufacturing, trading, or multinational company environments is preferred. · Good documentation, presentation, and end-user training skills. · Good Mandarin listening, speaking, reading, and writing skills to coordinate with China-based stakeholders and teams. Preferred Qualifications · Experience with CRM-SAP integration projects · Exposure to Power Platform / Power Automate · Experience in regional or multi-country rollout projects · Familiarity with S/4HANA environments Why Join Us · Regional digital transformation exposure · Opportunity to work on CRM and ERP integration projects · Exposure to multinational business operations · Collaborative and fast-growing international environment