Customer Relationship Officer

Customer Relationship Management:

• Manage and maintain the client database to ensure accurate and updated records.

• Follow up with clients to ensure satisfaction and encourage return visits.

Event Engagement:

• Assist in planning, organizing, and executing marketing and outreach events (e.g., health talks, wellness fairs, promotional activities).

• Represent Ma Kuang TCM at events and engage with participants to promote services and build brand awareness.

• Support post-event reporting and follow-up with potential clients.

Clinic Operations Support:

• Assist front desk or clinic staff during busy periods to ensure smooth operations.

• Coordinate with clinic teams to align client appointments and service schedules.

• Provide administrative support where necessary (e.g., report preparation, client communication).

Collaboration & Reporting:

• Work closely with marketing, operations, and clinic teams to ensure consistent service quality.

• Prepare regular customer relationship management and engagement reports to track performance and client feedback.