Regional Key Account Manager (Logistics/ East)

Job Purpose

Lead and grow strategic global/regional accounts across freight forwarding and contract logistics by driving retention, share-of-wallet growth, and multi-country solution coordination.

Key Responsibilities

Own global key accounts as the main contact; drive governance, communication, and performance management.
Develop and execute global account plans focused on growth, innovation, and retention.
Identify and pursue cross-sell opportunities across air/ocean freight, warehousing, and value-added services.
Lead QBRs/account reviews and strategic alignment with customers and internal stakeholders.
Build multi-level customer relationships; manage escalations and service recovery.
Drive profitability via pricing governance, cost control, and yield optimization; manage budgets/forecasts/pipeline (Salesforce).
Coordinate with regional/country operations on implementations, SOPs, SLAs/KPIs, and smooth handovers.
Monitor/report account performance and ensure compliance with company policies, DOA, and contractual obligations, champion continuous improvement and sustainability initiatives.

Job Requirements

Degree in Marketing, Logistics, Supply Chain Management, or a related discipline.
10–12 years’ experience in the freight forwarding industry, including at least 3–5 years in global accounts management.
Strong commercial acumen with a proven track record in growing key accounts and managing industry verticals.
Excellent stakeholder management, negotiation, and communication skills.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Job Description