Customer Support Officer
Job Description
About the Company
Since 1997, Avallis Financial has been a trusted leader in Singapore’s independent financial advisory space. Built on a foundation of transparency and client‑first values, we empower individuals and families with personalised financial guidance that stands the test of time.
As a consistently top‑performing life brokerage, our breadth of solutions gives advisers the flexibility to design strategies that truly serve clients’ needs. With a strong heritage and a forward‑looking mindset, Avallis continues to grow — and we’re looking for the next generation of advisers to grow with us.
What the role looks like
- Handle client inquiries regarding insurance policies, coverage details, and procedural requirements, ensuring clear and timely communication.
- Coordinate with insurers and clients on policy issuance, endorsements, claims, and renewal matters to ensure smooth processing and customer satisfaction.
- Provide comprehensive administrative support to the team, including documentation, data entry, follow-ups, and maintaining accurate policy records.
What we are looking for
Minimum Diploma qualification
Candidates with at least 2 years of relevant experience will have an added advantage
Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage
Good interpersonal and communication skills
Possess initiative and strong problem-solving skills
A team player and hardworking, and possess a warm personality
Proficient in Microsoft Office and IT savvy
Only applicable for Singaporeans and Singapore Permanent Residents