Aftersales Support Executive (Automotive Industry)

• Perm with VB
• Min 2 years of relevant experience in operations, reporting, finance support, aftersales, or similar analytical roles.
• Experience in the automotive industry is highly preferred.
• Strong data analysis skills, with the ability to interpret and present insights clearly.
• Strong communication and presentation skills

Key Responsibilities

Play a key role in supporting the financial performance, reporting, and operational effectiveness of the Aftersales business. This position is ideal for candidates who are analytical, detail-oriented, and comfortable working with data to drive business insights, improve performance, and support cross-functional initiatives.

You will work closely with operations, finance, and digital teams to ensure accurate reporting, smooth operations, and continuous improvement across Aftersales functions.

Performance Reporting & Data Analysis

• Support Aftersales performance through data analysis and reporting, identifying trends, risks, and opportunities to improve profitability.
• Prepare monthly management reports, quarterly forecasts, and annual budgets, ensuring accuracy and clear supporting analysis.
• Monitor and track Aftersales KPIs, including:Revenue and profitabilityForecast accuracyUpselling performanceCustomer retentionWorkshop throughputParts sales and labour performance

Operational & Business Support

• Provide day-to-day operational support to service centres, including system-related troubleshooting, package setup clarification, and initiative implementation.
• Support coordination with Finance on debtor ageing and collections, ensuring timely resolution of outstanding issues.
• Manage monthly incentive and commission calculations, ensuring accuracy and timely submission.

Projects, Systems & Transformation

• Support digitalisation and system enhancement initiatives, including implementation and User Acceptance Testing (UAT).
• Work closely with Digital Transformation teams to improve operational efficiency and reporting processes.
• Participate in tender and procurement exercises, ensuring compliance with governance and cost-efficiency requirements.
• Ensure adherence to Group Procurement Policies and internal guidelines.

Stakeholder & Event Support

• Collaborate closely with internal teams across Aftersales, Finance, Operations, and Digital functions.
• Support Aftersales-related projects, initiatives, and events as required.

Requirements

• Minimum 2 years of relevant experience in operations, reporting, finance support, aftersales, or similar analytical roles.
• Experience in the automotive industry is highly preferred.
• Strong data analysis skills, with the ability to interpret and present insights clearly.
• Proficient in Microsoft Excel and PowerPoint, with strong presentation skills.
• Strong communication and stakeholder management skills, with the ability to work across cross-functional teams.
• Analytical, detail-oriented, and proactive, with a continuous improvement mindset.
• Able to manage multiple priorities in a fast-paced environment.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661