Customer Service Officer (Contact Centre)

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

• Enter details of all the interactions accurately in the designated interaction management system.

• Maintain good soft skills throughout their interactions with Ptcp or MoP.

• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to handle difficult interactions in a professional manner

- Experience with appointment bookings and handling web-based chat or messaging platforms

- Possess Higher NITEC / Diploma / Degree

- At least 2 years of relevant working experience in contact centre, customer support and customer service functions