Driver Acquisition & Onboarding Officer

Job Responsibilities

• Engage and communicate with prospective drivers interested in joining the platform, and guide them through the sign‑up process.
• Follow up with drivers on missing or incomplete documents required for registration and onboarding.
• Track driver applications nearing completion and proactively follow up to support timely onboarding.
• Assist with onboarding drivers into the system by ensuring information and documents are accurately captured and updated.
• Attend to drivers’ enquiries, manage feedback, and assist in resolving concerns in a professional and customer‑oriented manner.
• Maintain accurate records of driver interactions, application status, and onboarding progress.
• Coordinate with internal teams to support smooth driver onboarding operations.
• Provide day‑to‑day operational and administrative support, including ad hoc duties as assigned by the reporting officer.

Job Requirements

• Minimum GCE ‘O’ Levels with relevant customer service or administrative experience.Able to communicate clearly with drivers and handle enquiries professionally.
• Able to communicate clearly and professionally with drivers, both verbally and in writing.
• Customer‑oriented with a positive and service‑focused attitude.
• Good interpersonal skills and ability to work well in a team environment.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Comfortable handling basic data tracking and administrative tasks with attention to detail.
• Able to manage follow‑ups, deadlines, and multiple cases efficiently.
• Flexible and adaptable to changing operational requirements.
• Prior experience in customer service, operations, or onboarding support is an advantage but not mandatory.