Head of Compliance Operations

About Us

CoinsDo is a Singapore-based blockchain infrastructure and digital asset technology company providing enterprise-grade Wallet-as-a-Service (WaaS) and digital asset management solutions for businesses worldwide.

We specialize in secure self-custody wallet infrastructure,multi-chain digital asset operations, and enterprise blockchain solutions designed for exchanges, fintech companies, payment providers, and Web3 businesses.
Our platform supports flexible wallet architectures, including both self-custody and MPC-enabled solutions, allowing enterprises to securely manage digital assets, streamline wallet operations, and scale blockchain-based services across multiple jurisdictions and blockchain networks.

As the digital asset industry continues to evolve, CoinsDo is committed to building secure, scalable, and compliance-oriented infrastructure that enables businesses to operate efficiently within an increasingly regulated global environment. We work closely with clients and partners to support secure transaction management, operational efficiency, and regulatory readiness acrossthe digital asset ecosystem.

At CoinsDo, compliance and operational integrity are core to our long-term growth strategy. We place strong emphasis on regulatory alignment, AML/CFT standards, risk management, internal controls, and operational excellence to support sustainable business growth in the rapidly evolving blockchain and digital asset industry.

We are looking for experienced and driven professionals who are passionate about compliance operations, regulatory frameworks, and the future of digital finance to join our growing international team.

For moreinformation, please visit: https://www.coinsdo.com/en

Role Overview

We are seekingan experienced Head of Compliance Operations, responsible for the strategicoversight, implementation and continuous enhancement of the firm’s FinancialCrime framework (FCC).

The role isfundamentally a people leadership and transformation role, with a strong focuson leading the FCC function across three core pillars: Client Due Diligence andMonitoring & Investigations and AML Technology, continuing to buildhigh-performing teams in our offshore centers of excellence to support rapidbusiness growth.

Partneringclosely with internal and external stakeholders, the Head of ComplianceOperations will act as a trusted advisor on KYC/KYB, Monitoring and Investigationsin addition to AML Technology and Systems matters while supporting the Group’scontinued growth in the digital asset custody, card schemes and payments industry.

This role canbe based either in Hong Kong, EU, Australia or Malaysia.

Key Responsibilities

Strategic Leadership & Execution Oversight:

·     Define and execute a scalable, efficient, and risk-based operating model across the three FCC pillars: KYC/KYB, Monitoring & Investigations and AML Technology,balancing high-level strategic coordination and an integrated financial crimerisk management framework;

·     Continuously benchmark and uplift operational practices to regulatory developments, industry best practices, card schemes compliance, and emerging financial crime risks across jurisdictions.

Framework Build & Optimization

·      Leadthe 1 to 2 continuous setup and scaling of FCC operations infrastructure;

·      Directthe KYC function, including client onboarding, periodic reviews, name screening and customer due diligence, ensuring consistent application of risk-based standards;

·      Leadthe Monitoring & Investigations function, including transaction monitoring,blockchain analytics, alert management, investigations and suspicious transaction reporting, ensuring timely detection, escalation and resolution of financial crime risks;

·      Support the CCO in driving continuous process streamlining, standardisation, and automation across FCC operations to increase efficiency without compromising on risk controls.

Operational Excellence & Risk Management

·     Actas the ultimate escalation point for high-risk cases and complex investigations, diving into details to provide guidance and definitive resolutions;

·     Drive FCC-wide improvements in onboarding efficiency, conversion rates, capacity utilization and alerts disposition turnaround time;

·     Work together with Regulatory Compliance to ensure FCC operational readiness for regulatory audits, inspections, and internal reviews.

Management Information & Governance

·      Establish timely and accurate Management Information (MI) to measure FCC operational efficiency and capacity planning;

·       Analyse MI to identify gaps, trends, and areas of concern, and recommend remedial actions to ensure sustainable control effectiveness.

Stakeholder& Regulatory Management

·      Partner closely with Compliance, Business,Product, and Technology teams through governance forums, working groups, and regular engagements to embed effective FCC controls within new products, services and operational processes.

PeopleLeadership & Team Development

·     Build, lead, and scale high-performing FCC operations teams;

·     Set clear team structure, roles, and accountability frameworks;

·     Drive strong performance management, coaching, and capability development programs;

·     Foster a culture of ownership, efficiency, and continuous improvement;

·     Ensure adequate resourcing, workforce planning, and succession planning.

Requirements

·      Minimum 6 years of experience in AML/CFT, financial crime compliance, in a regulated financial institution, fintech, payments, card schemes or combination of the above;

·      Proven track record in building and/or scaling FCC compliance program and operations within a regulated financial institution, preferably in respect of digital assets custody and payments activities;

·      In-depth knowledge of digital assets custody, card schemes or combination of the above;

·      Deep knowledge of global AML/CFT, Sanctions, Travel Rule and FATF standards and regulations, with focus on Singapore Hong Kong, Australia and EU

·      Experience with digital assets and/or payments regulatory laws, FATF standards, regulations and industry best practices across Asia and Europe, with focus on Singapore, Hong Kong and Australia;

·      Strong experience in both onboarding (KYC/KYB) and compliance operations (transaction monitoring, investigations);

·      Experience with KYC/KYT reg-tech tools, screening systems, and case management platforms(ex: Sumsub, Width, Elliptic, Chainalysis)

·      Strong leadership and team management skills, with the ability to motivate and develop high-performing teams;

Why This Role

·      Opportunity to design, build and shape a Financial Crime function from scratch

·      High visibility with senior leadership, and across functional leaders, with demonstrable impact on commercial and compliance growth strategies

·      Resources ready to build and scale FCC operations teams globally

·      Platform to drive digital transformation and innovation within FCC compliance