Coffeeshop Operations Manager

We are seeking an experienced and hands-on Coffeeshop Operations Manager to oversee daily operations, tenant coordination, manpower management, and overall business performance of the coffeeshop. The ideal candidate should have strong operational leadership, customer service, and problem-solving skills to ensure smooth day-to-day operations and high customer satisfaction.

Key Responsibilities

1. Daily Operations Management

• Oversee daily coffeeshop operations and ensure smooth workflow
• Ensure cleanliness, hygiene, and maintenance standards are maintained
• Monitor opening and closing procedures of the outlet
• Ensure compliance with company SOPs and food safety regulations

2. Tenant & Stall Coordination

• Coordinate with stall tenants on operational matters and requirements
• Resolve tenant issues, disputes, and operational concerns professionally
• Ensure stallholders comply with hygiene, licensing, and operating standards
• Support tenant onboarding and operational setup when required

3. Manpower & Team Management

• Supervise service staff, cleaners, cashiers, and operational personnel
• Prepare staff schedules and manage manpower allocation
• Train and monitor staff performance and discipline
• Ensure smooth coordination between all operational teams

4. Customer Service & Complaint Handling

• Ensure good customer experience within the coffeeshop environment
• Handle customer feedback and complaints promptly and professionally
• Resolve operational issues efficiently during peak hours

5. Sales & Business Performance

• Monitor overall outlet performance and customer traffic
• Support promotional activities and business improvement initiatives
• Work with management to improve operational efficiency and profitability

6. Maintenance & Compliance

• Coordinate maintenance and repair works for the premises
• Ensure compliance with NEA, hygiene, fire safety, and licensing requirements
• Conduct routine inspections to maintain operational standards

7. Reporting & Administration

• Prepare operational reports and incident reports
• Monitor utility usage, operational costs, and inventory where applicable
• Maintain proper records and documentation

Requirements

• Experience in coffeeshop, food court, restaurant, or F&B operations management
• Strong leadership and people management skills
• Good understanding of food hygiene and outlet operations
• Able to multitask and handle fast-paced environments
• Good communication and conflict-resolution skills
• Willing to work shifts, weekends, and public holidays

Work Environment

• Coffeeshop / food court / F&B operational environment
• Requires active on-ground supervision and coordination